Jupiter Support respects our customer's privacy and recognizes your need to preserve the security of its customer's information that may be submitted when they visit the Jupiter Support Website. "Personal information" is information that (i) is captured in any form (ii) is about you, or related to you, (iii) can be linked to you. Examples of personal information are visitors name, telephone number, e-mail address and physical address, as well as other non-public information that is in connection with the foregoing. However, personal information does not include data that pertains to you, but can be sufficient enough to identify you.
As our customers expect us to act in a responsible manner, when you choose to provide Jupiter Support with information about yourself; Jupiter Support has made this policy to make sure all the information collected is not shared with any other person.
If a customer agrees to use any of the service(s) provided by Jupiter Support or registers online for the service, we (Jupiter Support) will collect credit card information and other payment information to successfully complete the process of registration. This will require us to share username, credit card number, expiration date, and billing address with a credit card processing company. Also in order to complete the payment processing we may transfer or disclose this payment information to that extent.
Jupiter Support Subscriber: We may ask the subscriber for the necessary information related to his (her) computer and other peripherals connected to it. The information may include date of purchase of your computer, make and model, and or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installation and hardware configuration, and error tracking files. Conventionally this information is necessary to provide complete resolution of the issue, and also to help us update and improve our supported product list.
Live Help session records: Jupiter Support reserves the right to monitor on line and off-line sessions between the customer and a Technical Support Executive "expert" for quality control of the service provided to the customer by the Technical Support Executive. The session records will also be used to improve the service, build a support knowledge base and or to conduct internal market research. However session record data will not be in related with personally identifiable data about individual customers.
Minors: We do not collect or maintain information on our website from or sell products to those we actually know are under the age of 13. We also recommend you to ask your parent or guardian to assist you in using our services if you are under the age of 13.
Our Web site is secure and we take every precaution to protect the information of customers. When customers submit sensitive information via the web site, the information is protected both on-line and off-line. When our registration form asks customers to enter sensitive information (such as a credit card number), the information is encrypted and is protected with encryption software meeting all current industry standards. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new Policy are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
You may unsubscribe from the service at any time by sending us an email or by calling our support hotline.
Unlike other companies, we put ourselves in the customer's shoes. We've once been there and know what it's like to be overwhelmed with technology and its stumbling blocks.
We promise to deal with your problem on a one-on-one basis and give you the time, attention and quality service you deserve. We own up to our responsibilities and take it upon ourselves to make sure your problem is answered with the care it needs. Your failure is our failure, and in the rare event, we are unable to resolve your concerns, you don't pay.
Here’s a look at some of the Viruses and Spyware we’ve removed:
System Restore Virus, XP Home Security 2012, Win 7 Home Security 2012, Security Tool, Windows Police Pro, Windows PC Defender, Personal AntiVirus 2009, Personal Security Pro, AntiVirus 2009, Anti spyware, Google redirect Virus, Antivirus System Pro, Antivirus Live, Internet Security 2010, Alpha Antivirus, XP Security Tool and more...
At Jupiter Support, we are committed to quality service. We are driven by our customers who give us every reason to provide the very best in technical solutions.
We understand the need to keep up with technology and its incessant predicaments, giving us yet another reason to deliver IMMEDIATE solutions in every area revolving around your computer, network and gadget needs.
Our goal and promise is to provide stress-free solutions that are long-lasting and that keep millions of digitally dependent computer users and small businesses protected and productive at all times. We are confident that you will be more than satisfied with the services our technical experts provide. Through our No Fix, No Pay policy, we fulfil that promise! In the rare event, we are unable to resolve your concerns, you owe us nothing!
Moreover, you only need to pay $0.4 per day (view Jupiter Support pricing plans) to continue as a paid subscriber. You can send UNLIMITED requests to our technical experts, from any location at any time.
Why not sign up now for professional services GUARANTEED!
No risk and cost-effective: complete tech support are covered at $0.4 per day and supported by our money-back guarantee
The support was executed in a very patient and efficient way everything was great.
I have always received First class service and support from Jupiter Support.
Jupiter Support was very professional and wanted to take care of my PC problems to my full satisfaction.
Now I know I have a company to contact to get resolution any day in the convenience of my home. Great feeling; Thanks!